Late Policy
In order to respect the time of both our clients and our staff, we ask you to arrive on time for your appointment. Clients arriving more than 15 minutes late will be imposed with a R100 fee and clients arriving more than 30 minutes late will forfeit the original appointment and the appointment will need to be rescheduled.
Late Cancelation Policy
We understand that emergencies happen. If you need to cancel your appointment, we simply ask that you notify us of any cancellations or reschedule at least 24 hours prior to the appointment. If the booking was made on the same day, please notify us at least 3 hours prior. Cancellations that break these rules will be charged a cancellation fee of 50% – 100% of the cost of your treatment.
No Show Policy
In the case of missing your appointment, you will be imposed with a fee worth 50% of the missed service. Two or more missed appointments will result in Beautyflair requiring a deposit of 50% before accepting any future bookings.
Service Guarantee
Your satisfaction is our highest priority. If you are not completely content, please let us know during your treatment or within 24 hours after your service has been performed. We are committed to making any needed corrections and if there was a fault on our side, to offer you a refund.
Health History
For your comfort and safety, please notify our specialists if you have allergies, any physical issues or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during the treatment, please alert your service provider immediately.
Rights to refuse service
Our salon staff has the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.